Family Centers honors employees for customer service excellence

At its employee-wide Town Hall Meeting on June 6, Family Centers recognized five employees for customer service excellence.

For consistently embodying Family Centers’ core values and providing exceptional service to both internal and external customers, Finance Accounting Associate Tracey Eckert, Stamford CARES Medical Case Manager Roberta Wilks, Literacy Volunteers Student Data Coordinator, Head Teacher Fabiana Marin and Office Manager Nidia Silva were named Family Centers’ 2016 “Customer Service Ambassadors.” 

As part of an agency-wide customer service initiative called CSI:FC (Customer Service Initiative: Family Centers), the annual Customer Service Ambassador Award honors employees who go above and beyond the call of duty to ensure customer needs are met.  Winners were nominated by fellow Family Centers employees.  

“CSI:FC has had a profound impact on our agency culture since it launched last year,” said President Bob Arnold.  “Our Customer Service Ambassadors’ positive approach and consistent use of Family Centers’ standards of excellence inspires us all.”

Established in 2011, CSI:FC celebrates Family Centers’ rich culture of excellent service delivery, while indentifies ways to improve.  The initiative is based on seven Standards of Excellence, which incorporate Family Centers’ organizational value statement and provides employees with guidelines that should be considered when working with customers.  

Family Centers is a private, nonprofit organization offering education and human services to children, adults and families in Fairfield County. More than 200 professionals and 3,000 trained volunteers work together to provide a wide range of responsive, innovative programs. A United Way, Community Fund of Darien and New Canaan Community Foundation partner agency, Family Centers is a member of the Connecticut Council of Family Service Agencies and the Alliance for Children and Families and is accredited by the Council on Accreditation (COA) and the National Association for the Education of Young Children (NAEYC). The agency is licensed by the State of Connecticut Departments of Public Health and Children and Families. Visit www.familycenters.org or www.facebook.com/familycentersinc for additional information.

Family Centers’ 2016 CSI Ambassadors (l-r) Aneta Rostek, Tracey Eckert, Nidia Silva, Roberta Wilks and Fabiana Marin

Family Centers’ 2016 CSI Ambassadors (l-r) Aneta Rostek, Tracey Eckert, Nidia Silva, Roberta Wilks and Fabiana Marin.

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