Greenwich Library releases results of community survey

Greenwich Library invites the public to view the 2015 Community Survey results on its website. In the fall of 2015, more than 2,200 residents completed the survey, sharing their views and ideas about Greenwich Library’s services and priorities. In addition, 20 stakeholder interviews were conducted with town leaders in early 2016. To view the full report, visit

These community surveys, conducted in 2011 and 2015, inform the direction of the Library’s Strategic Five Year Plan (2012-2017) by providing updated insight into community needs and preferences. The survey was conducted by Berk Associates, a Seattle-based consulting firm that developed the Library’s Strategic Plan.

The 2015 Survey revealed several key takeaways:

  • Collections are of primary importance. 83% of respondents use the Library to check out books or other materials. Demand for both print and digital resources is strong.
  • 75% use the Library or the Library website every few weeks or more.
  • Compared to the 2011 survey, 10% more respondents reported using the Library as a place to study, read, do research or homework.
  • There is interest in more spaces for working alone or together. 48% are interested in more study or meeting rooms, which was the most popular potential improvement to the Library’s physical space; 42% would like an expansion of children’s or young adult spaces; and 40% of respondents are interested in a renovation of the existing café.
  • Interest in Library programming is high, (7% more report attending library programs), but the variety of responses reinforces the need to curate a more intentional and strategic approach to programming. This approach will allow room for experimentation and reaching new audiences while serving existing needs.
  • Specific programming requests were for learning programs, technology skill building and cultural programs.
  • Preferred methods of communication about Library activities remain email based (82%), or website (50%).
  • Stakeholders identified the power of community partnerships for developing programming and broadening reach and awareness.

When asked about extended Library hours at various branches, a majority of respondents (66%) replied that they are happy with existing Library hours.  

“The results of the community survey will allow the Library to make both data-driven and qualitative decisions on future programming and services,” said Barbara Ormerod-Glynn, Greenwich Library Director. “We value the community’s participation and feedback.”

Greenwich Library has already incorporated a number of service requests noted in the Community Survey. The Library recently launched a new website and Dibs, a new online reservation service for group study rooms.   

The Library programming committee has been working to redefine Library programming strategy based upon survey results and stakeholder feedback. The committee’s goals are to reexamine current offerings and practices, develop new series, and deepen community partnerships.

For more information about the Strategic Plan or to view the 2015 Community Survey results, visit

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