Greenwich Hospital gets top marks for patient satisfaction

It’s good to be Greenwich Hospital, at least in the view of a top national rating agency.

In recently released data, the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) reported that Greenwich Hospital had the highest ranking for both “overall rating” and “willingness to recommend” in the state of Connecticut, as well as in the nearby New York counties of Westchester, Rockland, Putnam and Dutchess.

HCAHPS provides a standardized survey and method for collecting data that measures hospital care from the patient perspective.

The Centers for Medicare and Medicaid (CMS) now requires every adult care hospital in the U.S. to participate in the Hospital Consumer Assessment of Healthcare Providers and Systems. Greenwich Hospital’s high scores came from surveys examined from April 2012 through March 2013 and complete results can be found on the CMS website at Medicare.gov/hospitalcompare/search.html

Greenwich Hospital President and CEO Frank Corvino said the scores are the result of the hospital’s “culture of service excellence and meticulous attention to the overall patient experience.”

In a press release, Mr. Corvino said “We are always focused on how we can do things better and always examining issues from the perspective of the patient. Every one of our employees takes personal responsibility for making a difference in the life of someone else. That’s ‘the Greenwich experience.’”

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