How’s Metro-North doing? Commuter group surveys riders

Is service getting better or worse on Metro-North Railroad trains? Do you feel safe on the New Haven Line? A new survey will allow you to speak out on it.

It has been almost a year since the New Haven Line train derailment and collision on the Fairfield-Bridgeport border — and two months since Joseph Giulietti arrived as the new president at Metro-North. So what do the daily railroad commuters think?

To gauge their views, The Commuter Action Group has launched an online survey asking:

• What letter grade would you give Metro-North?

• Is service getting better or worse?

• What are the problems you face as a commuter?

• Have you ever filed a complaint about the trains? Was it answered?

• Do you feel safe riding Metro-North?

The online survey, found here, will collect responses for about a month and the results will be shared with Metro-North, the Connecticut Department of Transportation, which owns the New Haven Line, and the public. Each person can take the survey once.

The Commuter Action Group is an advocacy group promoting safer, more reliable service on Metro-North. Post columnist Jim Cameron, a long-time commuter advocate and former chairman of the Connecticut Rail Commuter Council, launched the Commuter Action Group, an online effort to give voice to commuters’ complaints, in January.

“The Commuter Action Group will be the strongest possible advocate for commuters on Metro-North in Connecticut. We won’t have dues, and everyone can join. But we’ll make our voices heard every day,” Mr. Cameron said earlier this year.

“The culture of incompetence and unaccountability at Metro-North has got to be reversed,” Mr. Cameron said in January. “Human error by railroad employees has resulted in deaths, yet nothing seems to change. The Con Ed power problem, the recent stranding of trains without heat on the coldest night of the year and last week’s complete shutdown because somebody ‘pulled a plug’ are all the result of mismanagement, not bad luck.”

For more information commuters can visit the following sites:


Twitter: @CTRailCommuters


Email: [email protected]

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