Cablevision blames power failure for Sunday night disruption

Greenwich Cablevison subscribers who wanted to spend their Sunday nights checking out the latest episode of Breaking Bad, the season finale of True Blood on HBO, a New York Giants preseason game or a hotly contested Yankees/Red Sox showdown were out of luck after a power outage knocked out service.

“Last evening, some customers in Connecticut experienced a loss of service following a commercial power outage in our Norwalk facility,” Sarah Chaikin, a Cablevision spokesman, said in a statement when contacted by Hersam Acorn Newspapers. “The power matter has been resolved and service has been restored to our customers.”

Requests for more information were not immediately answered.

The outage knocked out cable service to all Greenwich Cablevision customers as well as to other key areas in both Fairfield and New Haven counties. Customers also reported losing Internet and phone service but it appears in Greenwich online service was not disrupted. The outage first happened around 6:30 p.m. on Sunday night, depriving Greenwich Mets fans of seeing a ninth inning loss and was restored at close to 8:30 p.m., only for the cable channels to go dark approximately 45 minutes later, right in the middle of Breaking Bad, causing many angry reactions from customers venting their frustrations online on Twitter.

This also forced baseball fans to miss a controversial part of the Yankees/Red Sox game where Alex Rodriguez was hit by a pitch and manager Joe Girardi was ejected from the game for his response to it. Television and phone service were restored shortly after, but customers were left angry into Monday morning, with many complaining online about the lack of communication from Cablevision about what was happening and why.

Complete restoration in the area appeared to happen by 11 p.m., according to Cablevision. The outages, however, did not affect everyone. The area that lost Cablevision services extended from Greenwich to Milford.

An angry customer in Fairfield even took drastic steps to complain, by calling 911 to complain.  This led the Fairfield Police to remind residents of that town that losing your cable and Internet is not an actual emergency by posting on Twitter and Facebook Sunday night that this wasnt an emergency or a matter for law enforcement and urged upset customers to call Cablevision.

Late Monday morning, that tweet was deleted from the Fairfield Police account. Fairfield Police Sgt. Suzanne Lussier said Monday that an initial check of records showed only one 911 call regarding the Cablevision outage. However, Fairfield Police Chief Gary MacNamara said that calls “inundated” non-emergency lines.

Cablevision services are in southwestern Connecticut, the Bronx, Westchester and parts of New Jersey.

 

Post editor Ken Borsuk and Hersam Acorn Newspapers’ John Kovach contributed to this story.

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